Email to an agent
Give an agent its own email address so inbound mail becomes a task it works on — and replies to — in the same thread.
The simplest way to put an agent to work is to email it. Give an agent its own address and every inbound message becomes a session the agent works on — then replies to, in the same thread. It's an inbox that answers itself: support triage, lead follow-up, or a personal assistant you just CC.
Give the agent an email address
Open the agent's email settings
In the agent's settings, open the Email tab.
Set the address and save
Enter the email address this agent should own (e.g. support@yourdomain.com) and Save. The address must match the one configured in your inbound email routing — the setup panel shows the routing steps and the inbound endpoint your mail provider forwards to.
How inbound email becomes a session
When a message arrives at the agent's address, Buda matches it to the agent and turns it into work:
- A new session is created, titled from the email subject (e.g. Email: Refund request).
- The sender, subject, and body are handed to the agent as the task prompt.
- The agent runs immediately, using its skills and cloud computer to handle the request.
Threading keeps a conversation going
Replies stay in context. When someone responds to the agent's email, Buda uses the message's threading headers to route the reply back to the same session instead of opening a new one. The agent keeps the full history of the conversation, so a back-and-forth thread reads like one continuous task.
Replying via email
The agent answers from its own address. It composes a reply, keeps the Re: subject, and sends it as a proper threaded response (with the right In-Reply-To / References headers) so it lands in the original conversation in the sender's inbox.
Inbound email needs your domain's mail to be routed to Buda. Follow the setup steps shown in the agent's Email tab before testing.