Connect WhatsApp
Link a WhatsApp account to a Buda agent by scanning a QR code — no Meta Business account or API approval required.
Reach customers where they already chat. Buda connects to WhatsApp by scanning a QR code — the same flow as WhatsApp Web. No Meta Business account, no API application, no paid subscription.
Scanning the QR code takes over the account. Unlike token-based channels, connecting WhatsApp logs Buda in as that account — anyone who messages the number gets an automatic reply, as if the owner sent it. Use a dedicated WhatsApp account, never your personal number.
Connect the account
Add the channel in Buda
Open Settings → Channels, click Add Channel, and select WhatsApp. Click Connect — a QR code appears on screen.
Scan the QR code
Scan the on-screen code using the dedicated WhatsApp account. When the status shows Active, the connection is complete.
Test it
From a different WhatsApp account, message the connected number with Hi. Once Buda replies, you're set.
Use it in a group
Add the connected account to a WhatsApp group and Buda processes every message in the group — no @mention required.
Troubleshooting
| Symptom | Fix |
|---|---|
| QR code expired | QR codes are time-limited. Return to channel settings to generate a fresh one and re-scan |
| Connection dropped | Buda reconnects automatically; if it doesn't recover, check the channel status and re-scan |
| Used your personal number | In WhatsApp → Linked Devices, log out the Buda entry, delete the channel, and reconnect with a dedicated account |
Related
- Channels overview — how channels route messages to agents
- Connect Telegram — another fast, token-free option