# E-commerce (/docs/use-cases/ecommerce)



See how cross-border sellers use Buda to automate product listings, customer support, and daily operations.

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What you can automate [#what-you-can-automate]

* **Product listings** — Generate titles, descriptions, and keywords from images or specs
* **Customer support** — Answer buyer questions 24/7 using your store's knowledge base
* **Order management** — Track shipments, handle returns, and send proactive updates
* **Daily reports** — Summarize sales, inventory, and reviews every morning

How to get started [#how-to-get-started]

1. Create an Agent and name it (e.g. "Store Assistant")
2. Upload your product catalog or policy docs to the Drive
3. Connect your Feishu or WeCom channel
4. Start chatting — your Agent handles the rest