One AI team per shared inbox
Six agents work the same mailbox: one triages, one recaps threads, one drafts replies, one chases quiet conversations, one pulls data off attachments, and one keeps labels and archives in order.
Email
AI agent workspace
AI Email Agent
Give your shared inbox an AI agent that prepares the replies your team still signs off.
Buda runs inbox triage, thread summaries, reply drafting, follow-up chasing, attachment extraction, and inbox cleanup for the addresses your whole team works from, with agents, teammates, and mail files in one shared workspace.
- One AI team per shared inbox
- Faster email work, your team keeps the send button
- Turn scattered email threads into reviewable work
The gap
Why shared inboxes outgrow filters, canned replies, and autoresponders
By nine in the morning the shared address already owes forty replies.
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01
The answer to one customer email is spread across the thread itself, a forwarded PDF, an order record, a CRM note, a colleague's aside in chat, and a decision someone made at message fourteen.
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02
Before anyone can answer, they scroll a thirty-message thread to work out what was already promised, who replied last, and whether the refund was approved.
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03
A bot wired to answer on its own writes from your company address. One confident sentence about a delivery date or a refund becomes a commitment nobody can recall.
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04
From outside the mailbox, no one can tell who replied as support@, which threads are still waiting, or whether two people answered the same customer twice.
Why Buda
What changes when the mailbox has its own agent roster
Build a workflow around AI Email Agent.
A filter moves mail by rule and a chat box answers whatever you paste into it. Buda gives the mailbox a workspace of its own, where the threads, the policy files, the rota, the agents, and the sign-off rule live together instead of being reconstructed from memory every morning.
Agents prepare drafts, recaps, and chase lists
They sort what arrived, condense the history behind it, lift the order number off the attachment, and write the response. The artifact lands in the workspace, and whoever is on the mailbox that day decides if it goes.
Turn scattered email files into execution
Threads, attachments, contact records, price lists, refund rules, and old handover notes stay linked in the workspace, so an agent reads what your team already agreed before it writes a word.
Capabilities
The six agents behind an AI email agent on Buda
Six roles, one mailbox, and a paper trail for every draft that leaves it.
Email triage & routing agent
Read what landed overnight, sort it by intent, urgency, and account, then put each thread in a named person's lane instead of the shared pile.
Morning triage
ready for review
42 threads sorted · 5 need a person today
- Refund requestassign to Nadia
- Shipping delayurgent lane
- Vendor invoicefinance lane
- Newsletterarchive
Thread summarization agent
Compress a long back-and-forth into what was asked, what was promised, what is still open, and who owes the next move, with the messages it drew from linked.
Thread recap
31 messages
2 open commitments · 1 unanswered question
- Discount agreed at renewal
- Revised SOW requested
- Delivery date still open
- Next reply owed by us
Reply drafting agent
Write the response from the thread, the approved macros, and the policy files in the workspace, in the mailbox's voice, and leave it in drafts for a teammate to send.
Reply in drafts
unsent
3 sources read · 1 policy cited
“Hi Peter, I’ve checked order 88214 against our returns window. The replacement ships Thursday, and here is the one thing we need from you first…”
Follow-up & chase agent
Watch threads that have gone quiet past the window your team set, then prepare the nudge with the original ask restated, so nothing dies at "let me check internally".
Quiet threads
chase list
9 waiting on them · 3 waiting on us
- Quote sentsix days silent
- Onboarding callunbooked
- Invoice queryreply owed
- Renewal threadnudge drafted
Attachment & data extraction agent
Open the PDFs and spreadsheets that arrive in the mailbox and lift order numbers, quantities, prices, dates, and addresses into a table the team can check line by line.
Extraction pass
14 attachments
2 fields need a human eye
- PO numbermatched
- Quantitymatched
- Ship-to addressunclear
- Invoice totalflagged
Inbox cleanup & labeling agent
Apply the label scheme the team agreed, group repeat senders, retire conversations that closed months ago, and list the rules worth adding so triage keeps working next quarter.
Mailbox tidy-up
proposed
6 label changes · 120 threads to archive
- Merge “billing” and “invoices”
- Archive closed 2025 threads
- New labelpartner mail
- Rule for delivery notices
One mailbox, one agent pod, live inside half an hour.
Say which workflow and who signs off, and there is something in the drafts folder by lunch. Free pilot — no credit card.
Pilot plan
How to pilot an AI email agent in four weeks
Give it four weeks on a single mailbox.
Start with one workflow you can read end to end, then decide whether it has earned a second.
01
Week 1
Choose one email workflow
Pick inbox triage, thread summaries, reply drafting, follow-up chasing, or attachment extraction. One mailbox, not the whole domain.
Keep it small enough that whoever owns support@ can get through a day of output in ten minutes.
02
Week 2
Assign agents and controls
Open the workspace, load the threads, macros, and policy files, add the teammates who actually work the mailbox, and switch the agents on.
Write down what an agent may draft, what it may label unattended, and what waits for a person.
03
Week 3
Measure output and review quality
Read the drafts against what your team would have written, check the recaps against the real threads, and look at who approved what.
Count the threads nobody had to reread, and the drafts your team binned and wrote again from scratch.
04
Week 4
Expand or stop cleanly
If the drafts hold up, run the same setup on the next mailbox: sales@, billing@, or a regional queue.
If they do not, you close it down with the files, agents, drafts, and approvals still on record.
Safer by design
Why a reviewed draft beats an inbox that answers by itself
Mail from a shared address reads as the company, not as whoever happened to be on shift. A reply that goes out wrong from support@ cannot be pulled back, and the customer takes it as policy either way.
That is why the agents stop one step short of the send button. They sort, recap, extract, and draft inside a workspace your team owns, and a person sends. Agents prepare the work, humans decide what ships.
Use Buda when you want AI to help with:
- Sorting a shared inbox
- Summarizing long threads
- Drafting replies for approval
- Extracting data from attachments
- Spotting threads gone quiet
- Preparing handover notes
- Labeling and archiving mail
- Keeping mailbox work visible
Avoid
Do not use AI as an unattended autoresponder on a customer-facing address, committing your company to dates, prices, or refunds before anyone has read the reply.
Use Buda instead
Treat it as a layer that sits between the mailbox and your team. Agents do the reading and the first pass. Who decides, who checks, and who answers for the reply stay exactly where they were.
FAQ
FAQ about running an AI email agent
What is an AI email agent?
An AI email agent is software that works a mailbox the way a teammate does: sorting what arrives, reading the thread history, drafting a reply, pulling data out of attachments, and tracking what is still owed. Buda's version hands each of those back as a reviewable artifact, and nothing leaves the mailbox until a person on the team says so.
How is an AI email agent different from filters and autoresponders?
A filter moves mail by rule and an autoresponder fires the same text at everyone. An agent reads the thread, weighs what has already been promised, and writes something specific to it, then stops and waits for a person.
Can an AI email agent send replies on its own?
On Buda, sending is a human step for anything customer-facing. Agents label, sort, recap, and leave drafts; a teammate on the mailbox decides what goes out. Your team sets which of those an agent may do unattended and which always route to a person.
Can an AI email agent replace the people who work a shared inbox?
Not for the messages that matter. It takes away the rereading and the blank page. Complaints, pricing exceptions, legal wording, upset customers, and anything that commits the company still belong to someone who knows the account.
Which email workflow should a team start with?
Thread recaps and triage are the easy first calls: they run all day, and a bad one costs a re-sort rather than a customer. Drafting fits next, once the team trusts what the recaps say. Leave chasing until someone owns the tone of a nudge.
Which teams get the most out of an AI email agent?
Anyone running mail as a queue rather than a personal inbox: support and service desks, sales and SDR teams, operations and logistics coordinators, finance shared mailboxes, and small businesses where one address carries everything.
Launch your AI email agent with Buda
Give the shared inbox a team of agents instead of another name on the rota.
Take one job off the pile first: inbox triage, thread summaries, reply drafting, follow-up chasing, or attachment extraction.
Free pilot · No credit card · Live in 30 minutes